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Why should I order from Roanoke Custom Products?

ROANOKE CUSTOM PRODUCTS is one of America’s largest stamp makers.
(formerly known as: ROANOKE STAMP & SEAL)

Established in 1917, we are a full-line manufacturer of custom products including: stamps, daters, embossing seals, name badges, name plates, engraved signs, ADA/Braille signs, Metalphoto plates, Cast Bronze plaques, stencils and banners.

Roanoke Custom Products offers:

  • Fast production on most orders - Most ship 2 days after order received
  • In-house production of Xstamper® pre-inked custom stamps
  • Professional and friendly customer service
  • Specialization in large stamp, sign and embossing seal jobs

Roanoke Custom Products is:

  • A Service-Disabled, Veteran-Owned, Small Business
  • A member of the Chamber of Commerce
  • A member of the International Marking & Identification Association
What are your Terms of Payment?
VISA logo MasterCard logo American Express logo Diners Club logo Discover logo
We accept VISA, MasterCard, American Express, Diners Club and Discover payments for online orders.

If you have a prior account set up with ROANOKE CUSTOM PRODUCTS, billing is 30 days net.
What is your Shipping Policy?
You may choose your preferred method of shipping during checkout. Shipping options include:
  • Best Way
  • FedEx Ground
  • FedEx Second Day
  • FedEx Next Day Standard
  • FedEx Next Day Priority
  • USPS Express Mail
Best Way shipping is our choice of carrier and is based on the weight, invoice amount and/or destination.
Best Way shipping charges is $4.75 on orders up to $34.99 and FREE on orders of $35.00 or more.
NOTE our minimum invoice charge / purchase is $5.00.
Shipping on your carrier account is available by request.

*Please Note: FAA regulations restrict many liquids - Ink orders may be subject to ground shipping only*

Charges for expedited shipping are based on actual published carrier charges and the weight of your total order. Most orders are shipped from our facility in Roanoke, VA 24016 within 2 business of the receipt of the order. *Same Day production is available for $25.00 and guaranteed *1-day production is available for $12.50. (*Materials on hand)

Our standard process is to ship each order as it is completed. We can set up your account so that all orders will be held for shipment once-a-week on either Tuesday or Friday or twice-a-week with shipments on both Tuesday and Friday. If the combined shipment total is $35 or more your orders will ship free best way.
*NOTE: We can no longer hold orders beyond what is outlined above.

Tracking information on all shipments is included on the invoices which are e-mail nightly on the day your order ships.
Residential delivery fees and address correction charge backs will be applied where appropriate.

Some Special Order items and distributor component sales may be subject to additional shipping charges.

Blind drop ships with your company information printed on the packing list are available to you at no additional charge.

We are responsible for the shipment up until the tracking from the carrier shows that the package has been delivered. If you require a signature confirmation for any reason, please note that on your order. If you receive a damaged package, please save all packing materials and contact us immediately so we can evaluate if we will file a claim with the shipping carrier and begin work on replacing any damaged items.
What is your Return / Exchange Credit Policy

Roanoke Custom Products Credit Policy
Effective Date: June 1, 2017

Below are the established guidelines for Roanoke Custom Products (RCP) product return and credit policies.
*NOTE: ALL items being returned must include a "Return Merchandise Authorization" (RMA) form. This allows us to expedite the item(s) and process any action as quickly as possible. If needed, the RMA form is available (CLICK HERE) in PDF format.

Product Damaged or Lost in Transit:
Product that was either received damaged or lost in transit can be replaced at no cost to the customer. The following criteria will apply:

  • If the shipment is lost in transit to the customer, RCP will replace the shipment at the same value. Customer will be responsible for filing a claim with the carrier.
  • If a package is damaged in shipment, the Customer should note the damage on the carrier's delivery record. The original box and packaging should also be held by the customer to allow for RCP to process the claim. After reviewing the contents, the customer should notify RCP and provide the carrier name, package tracking number and inventory of damaged items that need to be replaced. If the customer does not note any damage upon receipt and save the received merchandise and packaging material, the Customer could be deemed to have accepted the merchandise as if it had arrived undamaged and face possible denial of credit

Defective Product or Product not made to Order Specifications:
The Customer may request credit for a defective product or product not made to the order specifications, within thirty (30) days of shipment date. At RCP’s option, customer may receive a replacement, exchange, credit or repair.

  • RCP may request products to be returned before credit is issued. RCP will be responsible for the return shipping cost
  • If the product is to be returned, Sales/Customer Service will provide the customer an RMA form and specify the return shipment method

Product Provided as Ordered:
A Customer may request an order or items be returned for credit within thirty (30) days after the shipment date. Returns for credit when product was provided as ordered are subject to RCP product return category guidelines shown on the last page of this policy. All returned items must be accompanied with an RMA form. This form can be obtained from Sales/Customer Service or printed out from one of our eCommerce sites. Items returned without an RMA will not be processed. An account executive will contact customer to request an RMA to be completed. Form must be received within 10 days of request for credit to be processed.

  • No returns of any type will be considered by RCP unless accompanied by an RMA form, which MUST contain the following information:
    • ...Customer name or account number
    • ...Applicable invoice number
    • ...Reason(s) why the product is being returned
  • All Products MUST BE returned complete and in resalable condition to be considered for credit
  • Return shipping costs are the responsibility of the Customer
  • Shipping costs from the original order will not be credited
  • RCP reserves the right to refuse any unauthorized returns for Products that are unaccompanied by valid RMA or are outside the 30-day return window
  • Special Ordered items cannot be returned for credit except under special circumstances, which will be determined by RCP on a case-by-case basis.

Return Guidelines for Products Provided as Ordered

Products Eligible for Credit upon Return

Product Category Credit Amount Restock Fee Comments
Die Plate Dater 50%
Line Dater / Numberer 20% Stocked sizes only
Self-Inking Dater 50%
Ink 20% Applies to stocked inks only
Ink Pads 20% Pads must be new and unused to be eligible for credit
Self-Inking Stamps 50%
Seal Product 50% Applies to standard seals only In-house art seals credited at 50% of standard seal cost
Xstamper Stock 20% Stock stamps only (see below for custom stamps)

Products Not Eligible for Credit

Product Category Comments
Hand Stamp
Rubber Die
Miscellaneous Item
Name Badge
Royal Mark
Engraved Sign Holders & Frames that are stocked sizes may be returned for a 20% restock fee
Xstamper Custom All custom stamps are ineligible for credit
Special Order Item
  • Upon receipt & evaluation of returned product, RCP will issue applicable credit within two weeks
  • Replacement rubber dies; no minimum order charge will be applied to replacement die cost