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Shipping Policy
What is your Shipping Policy?

You may choose your preferred method of shipping during checkout. Shipping options include:

  • Best Way
  • FedEx Ground
  • FedEx Second Day
  • FedEx Next Day Standard
  • FedEx Next Day Priority
  • USPS Express Mail
Best Way shipping is our choice of either USPS First Class Mail or FedEx Ground and is based on the weight, invoice amount and/or destination.
Best Way shipping charges is $4.75 on orders up to $34.99 and FREE on orders of $35.00 or more.
NOTE our minimum invoice charge / purchase is $5.00.
UPS Ground is available when billed to your direct account.

*Please Note: FAA regulations restrict many liquids - Ink orders may be subject to ground shipping only*

Charges for expedited shipping are based on actual published carrier charges and the weight of your total order. Most orders are shipped from our facility in Roanoke, VA 24016 within 2 business of the receipt of the order. *Same Day production is available for $25.00 and guaranteed *1-day production is available for $12.50. (*Materials on hand)

Our standard process is to ship each order as it is completed. We can set up your account so that all orders will be held for shipment once-a-week on either Tuesday or Friday or twice-a-week with shipments on both Tuesday and Friday. If the combined shipment total is $35 or more your orders will ship free best way.
*NOTE: We can no longer hold orders beyond what is outlined above.

Tracking information on all shipments is included on the invoices which are e-mail nightly on the day your order ships.
Residential delivery fees and address correction charge backs will be applied where appropriate.

Some Special Order items and distributor component sales may be subject to additional shipping charges.

Blind drop ships with your company information printed on the packing list are available to you at no additional charge.

We are responsible for the shipment up until the tracking from the carrier shows that the package has been delivered. If you require a signature confirmation for any reason, please note that on your order. If you receive a damaged package, please save all packing materials and contact us immediately so we can evaluate if we will file a claim with the shipping carrier and begin work on replacing any damaged items.