Roanoke Custom Products Dealer Shipping Policy - Revised (Click to save PDF)

  EFFECTIVE MARCH 1, 2018 

* Best Way is our choice of either USPS First Class or FedEx Ground and is based on weight, invoice amount and/or destination.
UPS Ground is available when billed to your direct account.

Expedited shipping is available upon request at current published rates by the carriers.

Most orders ship within 2 business days after receipt of your order. Same day production is available for $25.00 and guaranteed 1-day production is available for $12.50, provided we have the material on hand.

Residential delivery fees, address correction charge backs and signature fees will be applied where appropriate.

Some Special Order items and distributor component sales may be subject to additional shipping charges.

Blind drop ships with your company information printed on the packing list are available to you at no additional charge.

Our minimum invoice charge will remain $5.00.

New for 2018, we are simplifying our shipping process to help you prioritize speed of delivery versus shipping costs. Our standard process will continue to be that we ship each order as it is completed to provide you with the quickest turn-around time on your orders. If shipping costs are more important to you than delivery time, we can set up your account so that all orders will be held for shipment once-a-week on either Tuesday or Friday or twice-a-week with shipments on both Tuesday and Friday. So, for example, if you choose once-a-week shipments on Friday, any orders that are completed Monday through Thursday will be held and a single combined shipment will be sent on Friday. If your combined shipment total is $35 or more, your orders will ship free best way.

We offer tracking information on all shipments. If you have provided us with an e-mail address, tracking will be e-mailed to you at the time of shipment. The tracking information is also included on the invoices which are sent out nightly. We are responsible for the shipment up until the tracking from the carrier shows that the package has been delivered. If you require a signature confirmation for any reason, please note that on your order. If you receive a damaged package, please save all packing materials and contact us immediately so we can evaluate if we will file a claim with the shipping carrier and begin work on replacing any damaged items.

All prices and specifications subject to change without notice